Support options vary based on LabKey Server Edition, as shown in the grid below.
| Community Edition | Starter Edition | Professional and Enterprise Editions | |
| Response approach | Public forum posts | Private support portal plus email, video chat, or phone | Private support portal plus email, video chat, or phone |
| Response time | As time allows | 1 Business Day | 1 Business Day |
| Topics supported | Basic LabKey Server topics | Basic and Premium LabKey Server topics | Basic, Premium and Extended LabKey Server topics |
| Installation, maintenance, and upgrade assistance | Installation, maintenance, and upgrade assistance | ||
| Minor code review and basic scripting/querying support | Code review and developer support | ||
| Development and system architecture advice | |||
| Access to documentation | Public documentation | Public and premium documentation | Public and premium documentation |
Please Contact us to inquire about subscribing to a Premium Edition.