Support Available by Edition
Support options vary based on LabKey Server Edition, as shown in the grid below.
|Community Edition||Professional Edition||Professional Plus and Enterprise Editions|
|Response approach||Public forum posts||Private support portal plus email, video chat, or phone||Private support portal plus email, video chat, or phone|
|Response time||As time allows||1 Business Day||1 Business Day|
|Topics supported||Basic LabKey Server topics||Basic and Premium LabKey Server topics||Basic, Premium and Extended LabKey Server topics|
|Installation, maintenance, and upgrade assistance||Installation, maintenance, and upgrade assistance|
|Minor code review and basic scripting/querying support||Code review and developer support|
|Development and system architecture advice|
|Access to documentation||Public documentation||Public and premium documentation||Public and premium documentation|
Please Contact us to inquire about subscribing to a Premium Edition.