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Support

Request Support

 

The discussion forum has been replaced with new ways to request support:




The former forums here are searchable resources for the community of LabKey users. Search for answers to common questions here:

You may also find the answers you need by searching the LabKey Documentation. Every documentation page includes a Docs & Product Feedback widget.

  • You can ask your question on the page most relevant to your topic. An account is required.
  • We will improve the documentation, and follow up with you directly upon request.


Support options vary based on LabKey Server Edition, as shown in the grid below.

 

  Community Edition Starter Edition Professional and Enterprise Editions
Response approach Request support Private support portal plus email, video chat, or phone Private support portal plus email, video chat, or phone
Response time As time allows 1 Business Day 1 Business Day
Topics supported Basic LabKey Server topics Basic and Premium LabKey Server topics Basic, Premium and Extended LabKey Server topics
    Installation, maintenance, and upgrade assistance Installation, maintenance, and upgrade assistance
    Minor code review and basic scripting/querying support Code review and developer support
      Development and system architecture advice
Access to documentation Public documentation Public and premium documentation Public and premium documentation

Please Contact us to inquire about subscribing to a Premium Edition.

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