Support

The discussion forum is a resource for the community of LabKey users. Many common questions have been answered here and we welcome your participation. You can search the forum here:

In order to post to the forum, you'll need to register for an account.  If you already have an account but have forgotten your password, you can reset your password using the link on the Sign in page.

 

Please review the Community Forum Guidelines prior to posting.

Support options vary based on LabKey Server Edition, as shown in the grid below.

 Community EditionStarter EditionProfessional and Enterprise Editions
Response approachPublic forum postsPrivate support portal plus email, video chat, or phonePrivate support portal plus email, video chat, or phone
Response timeAs time allows1 Business Day1 Business Day
Topics supportedBasic LabKey Server topicsBasic and Premium LabKey Server topicsBasic, Premium and Extended LabKey Server topics
  Installation, maintenance, and upgrade assistanceInstallation, maintenance, and upgrade assistance
  Minor code review and basic scripting/querying supportCode review and developer support
   Development and system architecture advice
Access to documentationPublic documentationPublic and premium documentationPublic and premium documentation

Please Contact us to inquire about subscribing to a Premium Edition.