Maintenance Notice: labkey.org will be offline at 8:30 PM Pacific Time on Tuesday, February 27th 2024 for upgrade maintenance. The estimated downtime should be no more than 30 minutes. Please save your work before this time. We apologize for any inconvenience.

Blank page when accessing Explore Sample Project

LabKey Trial Support
Blank page when accessing Explore Sample Project frantz gabeau  2019-03-29 09:45
Status: Closed

I'm getting a blank page when I click on the "Explore Sample Project" button at the Home page in the LabKey Biologics module.

Jon (LabKey DevOps) responded:  2019-03-29 12:25
Status: Active
Hello Frantz,

I am not experiencing the behavior you're describing.

I created a new trial site and then clicked on the button as you described that is also in our documentation (https://www.labkey.org/Documentation/wiki-page.view?name=bioLearn) and the Biologics page came up without any issue. (Note: I am on a MacBook using the latest version of Google Chrome).

Can you please provide us with the following information:

- The operating system you're currently running
- The browser you're using, including the version number
- The URL in the address bar that appears before and after clicking the button.
- Full screenshots of the browser (including the address bar) before and after clicking the button.
- Are you using any kind of plug-ins for your browser?

It is possible that there may be browser incompatibilities or if you're using any kind of browser plug-ins, it may be causing some kind of issue with rendering the page.

Have you tried accessing the site from a different browser? If so, do you get the same behavior?