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Suspected problems with Server.xml config

LabKey Trial Support
Suspected problems with Server.xml config david lee  2019-08-12 06:22
Status: Closed
 

Hi,
A newbie here. I'm working with my IT colleagues to set up LabKey Server. We have run through the manual install process with the online documentation. All seemed to go ok (except for the certificate security - but that's less important at the moment).

We are using LINUX App Server and Postgres SQL server.

We know tomcat is runningok as we can connect to the path: https://localServer:8443
But we get an "HTTP Status 404 – Not Found" when we try to access https://localServer:8443/labkey/

Any ideas on what we should be looking at - the IT guys want someone to lookover the Server.xml file. Is that something I can get help with here?

Dave

 
 
Jon (LabKey DevOps) responded:  2019-08-15 13:43
Hi Dave,

For future, please use the General Server Forum (or the Installation Forum since this is a question related to your installation) for questions like these:

https://www.labkey.org/home/Support/Support%20Forum/project-begin.view?
https://www.labkey.org/home/Support/Server%20Forum/project-begin.view?

The Trial Support forum is specific for those who have questions about the hosted trial instances of LabKey (i.e. non-installed versions of LabKey).

Regarding your issue, it sounds like the labkey.xml file was not copied over to the CATALINA_HOME/conf/Catalina/localhost/ directory. This step is mentioned here in our installation instructions:

https://www.labkey.org/Documentation/wiki-page.view?name=configTomcat#4

I would recommend having your IT guys go back over the installation document and carefully confirm that each step was done, just to make sure that nothing else was missed along the way during the installation process.

Regards,

Jon