General Server Forum

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"No data to show"/zero rows in dataset when I navigate to its grid from the Dataset web part, but I can select rows from the same dataset
(2 responses) jmb 2019-03-05 14:08

In my study I have multiple datasets that are reloaded regularly from a study archive. After one such reload last week, the datasets in my study appear to be empty when I navigate to their grids from the Datasets webpart. E.g. I have a dataset called Enrollment. If I create a Datasets web part, and then select the Enrollment dataset, I see an empty grid with no data to show. However I know the data successfully loaded, because if I query 'select * from Enrollment' I see all the expected rows. What might be causing this? As far as I can see, the URL parameter passed to the query when accessing Enrollment from the Datasets webpart is correct (URL is ../labkey/NDDdb/study-dataset.view?datasetId=5001, and 5001 is the correct datasetId for the Enrollment dataset).

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Log- or ongoing-style data
(3 responses) sadams7703 2019-02-28 16:45

I am trying to build out a study the has been going on for some time. So I am uploading data.
The study has a Participant ID - Visit Number structure for most data.
However, some data were collected without a Visit Number but only have a Participant ID and a date. In addition, there are multiple entries for each Participant ID (and also Participant ID-date).

An example is a "concomitant medication log" in which the Paticipant ID, Start Date, Stop Date, and Med Name are recorded in each row (a "log-book") regardless of study visits.
Another example is a "vital status follow up log" in which each phone call or contact with a participant is recorded for years after the last formal study visits. So each row is Participant ID, Date of Call, Vital Status.
Is there a way I can integrate these data into a study with a Participant ID-Visit Number structure?
I have been trying with a General Assay but having no success, as it is demanding a Visit Number when I copy over the data from the assay to the study. Is there a way around this?
Or do I need to assign dummy Visit Numbers or use some other work around?

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Tutorial - Excel import not working when Timezone CEST
(2 responses) nicolas fenwick 2019-02-28 01:42

Hi LabKey team,

I am going through the tutorials and noticed that the import of the Excel dataset is not working in my local instance of Labkey (which I find really amazing by the way, congratulations).

I live in France (CEST timezone).

The error message is attached.

As I was debugging I noticed that CEST was not correctly handled in

resolveDatePartEnum(s) (line 297) returns null as CEST is not in the TimeZone list (line 252):

// North America
// Europe
cet("CET"), wet("WET")

Now if you did add it, translates it automatically to "CET" which causes another issue in (line 292):

return (null != entry && StringUtils.startsWithIgnoreCase(entry.getKey(), s)) ? entry.getValue() : null;

this returns null and another process starts to try and recognise CEST thanks to TimeZone.getTimeZone(s).

Unfortunately TimeZone.getTimeZone(s) does not recognise CEST and translates it to GST.
resolveDatePartEnum(String s) will return null which will raise an exception.

That issue was raised by Christine Rousseau:

I am not sure whether it has been fixed but I thought I would let you know about my investigations before it gets lost. I hope that helps.


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Scrolling Issue on 18.2
(4 responses) slatour 2018-11-30 10:10

Dear LabKey team,

One of our users pointed out after upgrading to 18.2 the following issue:

"when we are scrolling through a repository with many files, the repository will start flashing and stop scrolling for a bit. I tried to take a screen shot but that resets the screen."

Is this a possible bug?

Please advise.

Thanks in advance.

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*Problem with Aliases*
(1 response) slatour 2018-11-27 07:01

Hi LabKey team,

I have created the following tables in a study:

  1. Alias mapping table
  2. Demographics table
  3. General dataset with participant IDs

These are the steps I took:

  1. Turned on the alias settings within the "Manage Study" page.
  2. imported my general dataset with lab IDs


  1. General dataset with lab IDs successful were transformed to the alias IDs as expected.

However, as per our change management procedures I tested how to remove aliases and found the following:

Results (2):

  1. I went to manage study view and removed aliases from the study
  2. The general dataset did not revert back to the labID, and in fact kept the alias

This is a major concern for us as we had know way to revert back to LabIds, and we are concerned that the database was overwritten with the alias ID. Furthermore, I even tried to manually change back the ID to no avail - It seems as though the study would not refresh.

Please advise.


  • Sara
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Problem with copying Expression Matrix assay run data to a study
(5 responses) jytian 2018-11-20 18:52

Hi LabKey Server support: Thank you for your help in advance.

I have an "Expression Matrix" assay, and I have successfully imported the "sample information" file, "feature annotation" file and "gene expression matrix" file into the assay. The assay run result is a table of 4 columns: "Value", "Probe Id", "Sample Id" and "Run". I want to copy this table to a Study. When doing so, LabKey asks me to provide "Participant ID" and "Visit ID" for each row. My problem is: I have tens of thousands of rows and there is no way I can manually enter these values for all rows. There must be a way to get these two fields automatically mapped, but I have tried all I could and read LabKey documents I could find and I cannot find a way of doing so. The LabKey tutorials on this subject apply to many other assay types but not to "Expression Matrix" assay type. I tried to add a "ParticipantVisitResolver" field in the assay's design (the batch property) and LabKey doesn't accept it. I customized the grid view of the run data (the table I want to copy to the study) by adding the "Participant ID" and "Visit ID" columns to it (they are linked to the sample id in the sample set so I can add them to the table), but LabKey doesn't recognize them and still asks me to provide values for those two fields. Please give me a clue on how to automatically map these two fields. Your help is greatly appreciated!


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Indexing of large lists
(3 responses) phains 2018-11-19 20:44

I have an installation of LK Community Edition running on Win server 2012.

I am uploading some very large lists (up to 1.7 million lines). Part of my goal in uploading these lists is that I can search them all at the same time for their contents using the LK “search” function. The problem is, not all the lists seem to be getting indexed, what I assume takes place, to allow for rapid searching.

When I first loaded the lists, searching returned no results. Leaving them over the weekend, most of the smaller lists now return matches with the same search terms that failed previously. Hence my theory about the lists getting indexed in some way. These smaller lists only contain ~200,000-400,000 lines.

So far, after about a week, the larger lists still do not return any matches, even when I know they contain the search term. I can filter each list individually using the search term directly in that column of the list, it works fine and is quite fast.

Are there any limits on list size and what will work with the generic LK search function? Is there something I can do to get this working on my system with the larger lists?

Thanks for any suggestions,


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Issue Tracker Assigned User List Issue
(1 response) slatour 2018-11-19 13:28

Dear LabKey Admin,

During User acceptance testing we noticed that once we add a project group of users to the editor role within a folder, the issue tracker is not updated. Our issue tracker is currently set up to populate the assigned users list from "All Project Users", yet when we add a new project group these users are not reflected in the list.

Please advise.



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I have downloaded the labkey server but still cannot create a project. What else do I need to do?
(1 response) pjjester 2018-11-02 08:40
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Delete large list
(3 responses) wdduncan 2018-10-29 15:04

I have a list on my system that says it has 999,999 records. When I try to delete it using the list manager or the folder manager, the application becomes unresponsive. I that another way to manually delete the records?

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Chose administrators of moderator review page? and other Qs
(3 responses) Nat 2018-10-25 16:32
We are creating a job's board on the Skyline website and have a few questions:
I have set up a test board with the permissions for the messages as follows:
"readers" set to "guests"
"Message board contributors" set to "all site users". I have set the "default settings for Messages " to "no email" (we don't need to spam our whole list every time we get a posting).
So to read the listings, you don't have to have an account. But to post you do.

So that's the settings:


* was is the benefit of assigning "Author" instead of "Message Board Contributor".

* Secondly, I have the job board set up with "moderator review" -- where do I assign accounts to be "moderators" -- it seems to say that "administrators" will be invited to approve the posting. I just want a few people that will "moderate" not every admin we have set up on the Skyline site.

* when I look at the postings, there's an option to "respond" -- as this is a job board -- I'd rather not give the option to reply to the posting, just email or call the employer directly. Is there a way to turn off the "respond" feature.

* is there a way to also turn off the "delete post" option for authors? I'd rather just have people edit it as "filled"


-- Nat
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Automate linking of participant ids to flow cytometry analysis
(2 responses) wdduncan 2018-10-23 16:07

We are importing a number of flow cytometry analyses into LabKey. We need to link the analyses to the participants. We can import the flow data into the study. But then we have to manually associate each participant with the flow analysis.

I've attached screenshots.

Is is possible to automate this?

We are running version 18.2 on a Windows 10 server.


 image001.jpg  image002.jpg 
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Create embedded chart for 18.2
(2 responses) wdduncan 2018-10-23 15:58

We recently upgraded to version 18.2. Now we can't figure how to create individual participant charts as described here:

The "add chart" button/link has disappeared.

We are running LabKey on Windows 10 server and using Postgres as the backend.

Any help appreciated!


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integrating datasets beyond variable lookup ..
(1 response) torgriml 2018-10-16 14:05

A question from a freshman (version 15 community edition user): My data are registered in separate datasets according to visit/sequence.
Is there an easy way to feed these separate datasets into one main dataset (which includes all visits) real-time ?

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'Copy' files from one Files directory to another?
(1 response) Nat 2018-10-16 12:19

Quick question: is it possible to 'copy' files from one @files directory within LabKey to another. The toolbar certainly allows for 'moving' files but how about copying?

Seems like just modifying the "move" function to add a checkbox allowing "copying" would be an easy fix?

Thanks !

-- Nat

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Error: Failed to locate comet/tandem.
(6 responses) hyang04 2018-10-11 09:06

Hi LabKey team,
I was trying to use the MS2 module in our internal LabKey server, and was not able to run comet or tandem. The error message I got is posted below.

= = = = =
2018 23:38:44,413 ERROR: Failed to locate tandem. Use the site pipeline tools settings to specify where it can be found. (Currently 'D:\Program Files\LabKey Server\bin')
Caused by: Failed to locate tandem. Use the site pipeline tools settings to specify where it can be found. (Currently 'D:\Program Files\LabKey Server\bin')
= = = = =

The folder D:\Program Files\LabKey Server\bin' does exist on our server computer, but there is no tandem or comet executable file under folder "D:\Program Files\LabKey Server\bin". I attached the screenshot image of that folder. That all the files we can see now.

I wonder if our setting is correct. Could you help us to set up the MS2 module?

Thank you

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Prompt to re-login but account not recognized?
(1 response) esakbar 2018-10-11 07:29

I've been trying to login to the Zika Open-Research Portal ( and even though I have a LabKey account it's not letting me log in? I'm clearly logged in today but it won't let me log in there. It doesn't even seem to acknowledge that I have an account since I click on "forgot password" but never receive a password reset e-mail for it.

I'm not sure what happened since I was able to log in before.

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help setting up file uploads/downloads to an external service
(1 response) angel kennedy 2018-09-17 23:50

Hi I'm hoping to get some advice on the best way to upload and download files to an external server via Labkey.

Here's the situation...
We are planning to upload large image datasets to labkey along with other trial data etc so that they can be shared amongst users.
We've been allocated a cloud based server with a small amount of storage on it that we can run LabKey from.
We've also been allocated a large amount of storage space on a separate system (it's for storage only) that at present cannot be mounted as a drive to our VM server.
We can however copy files between the 2 using pshell (a python based program that contains simple commands for file management).

I pretty new to LabKey and I haven't set up a file server before but the options I'm considering are
(a) set up a different file service that uses pshell beind the scenes to access the storage space and place a url link to the files in this service within rows of labkey.
(b) use trigger scripts within Labkey to trigger a pshell script to copy or retrieve files as needed.

How I think (b) might work
uploads: Use the normal labkey file upload system to upload the files onto the labkey server. A trigger script would be used to run a pshell script to move the files to the remote location. If it is not possible to attatch a trigger script to the file upload section then one could be attached to the “create” and “update” calls when an appropriate entry is created or edited in a table associating the files with patient data. The table would have a file link as per the “Linking Data Records with External Files” tutorial. A field indicating whether the file was locally stored or not (“local storage”) would be present and when the file transfer was complete the script could update this field to indicate that the file was no longer stored locally.

Downloads: The table mentioned above would also have a field indicating that the file should be retrieved. This would default to false. When a user wanted to download the file they would need to edit the row and change this field to true. Upon update a trigger script would then fetch the file and change the “local storage” field to true indicating that the user could now use the link to download the file.

One issue is how to know when to remove the file from local storage again. This could perhaps occurr after a specific interval or daily. At any rate it seems like it will be problematic.

My actual questions...

  • Can anyone suggest a good (hopefully easy to set up and use) file-server that could run pshell under the hood to access files?
  • Is my plan for getting labkey to use pshell reasonable? Is there a better and/or simpler method of doing this? Ideally I would like the process to be as user frinedly as possible and I feel the plan I've outlined above is not ideal in that respect.


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Update documentation for folder-level email template customization
(1 response) Nat 2018-09-11 14:52
Was trying to remember how to get to folder level customization of email templates and searched and found this link:

This is the old way I used to customize an email template.

Now I think there are several ways of getting there without having to edit URLs. The way I figured out was to click on the "messages" container for a folder and click on "admin" from the triangle icon to the right. This brings up the "Customize Messages" page and at the bottom, I clicked on the link for "Customize Template for this Folder" which sends me to the "Customize Folder-Level Email" where I can make changes to the folder's email template.

Since this is a little cryptic to remember -- especially when one rarely needs to update customizing folder-level templates ... would be nice to have the documentation updated.

-- Nat
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Non-responsive UI element (Knitr Options) when trying to create a new R report?
(2 responses) olnerdybastid 2018-08-21 14:32

I am trying to learn a bit about creating R reports by following the tutorial here But I can't get past the step 'Specify which source to process with knitr. Under knitr Options, select HTML or Markdown', because when I'm on the Source tab, the 'expand node' icon on the Knitr Options bar is not functional. Nothing happens when I click the arrow to expand the node, so I can't view the Knitr config options to complete the rest of the steps. Any ideas why this is happening?

I'm on LabKey v18.1, and this is reproducible on every browser I've tried (Safari, Chrome, & Firefox, all on a Mac).

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Prompts to re-login when switching between subfolders
(2 responses) olnerdybastid 2018-08-07 06:33

I have a LabKey project containing three subfolders (which may themselves contain subfolders later on). Each of these folders inherits its permissions from the parent folder, in which I'm the administrator. When I start a new session (fresh browser, cache cleared), I need to log in to each of these folders separately (meaning the first time I navigate to each of these subfolders I get another login prompt). Is this due to a misconfiguration of my security settings, and if so how should they be set so that I can log in only once and navigate freely between subfolders?

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Audit Log access to Non-Admin
(1 response) leyshock 2018-08-06 15:33

Per the recommendation here: I've assigned the role "See Audit Log Events" to a particular user on our system, and saved the changes. Going to Admin --> Site --> Site Permissions, I confirmed that the assignment 'stuck'.

Now, impersonating that user, I cannot find the audit trail. Am I correct in thinking that it'd be accessed for this user the same way an Administrator would access it, namely, Admin --> Site --> Admin Console --> Admin Console Links --> Audit Log?

Or is there another route to the Audit Log that's typically used for users with the "See Audit Log Events" role?

Chrome on Mac, LabKey 17.3

Thanks, Patrick

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How do we ignore existing rows in a dataset when “importing bulk data” and import only new rows
(1 response) Chidi 2018-08-01 06:33

Hi support team,

How do we ignore existing rows in a dataset when “importing bulk data” and import only new rows?

This feature exists when importing data in a sample set. Attached is a screenshot of the feature, and I highlighted the one that are important to us.

Is there a way we can include the feature to our datasets? This will be helpful because we can download an excel sheet, add new rows on our computer, and import the excel sheet successfully into labkey portal without getting a blank or an error message saying “some rows already exist in the dataset on Labkey”.

Thank you very much.

 Screen Shot 2018-08-01 at 9.24.36 AM.png 
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Displaying all the users information that have access to a sub folder
(1 response) Chidi 2018-08-01 06:08


For every subfolder, is there a way we can show the contact information of all the users or people who have access to it?

We tried using the contact web part (also called “Project Contacts”) and the information we followed can be found here By default, the contact web part show all the users in the project. Our project has multiple subfolders and every user only has access to some folders. Is there a way we can make this web part show only the users in a given subfolder?

Thank you very much.

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paid vs Community version
(3 responses) WayneH 2018-07-24 12:04

Hi support team...

Just had to reach out regarding this question of differences in functionality in paid vs free version (would be a great bit of info to put on the website perhaps).

I reached out to Bernie but didn't get a response. I include a copy of the email here but basically it relates to concerns here about not necessarily much making use of the 'paid' modules(for now anyway) and particularly our middleware team wanting us to run the latest version of the tool..

Can you provide some information on this or direct me to a resource discussing this detail..? It will certainly help this discussion that periodically arises.



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Missing experiment numbers
(1 response) emohr 2018-07-23 13:04

I have an experiment list in my lab notebook and it has randomly skipped numbers when a new experiment was added. I start with experiment 1, experiment 2, then skipped experiment 3-4 when I selected "add new experiment". It's also skipped some in the teens. Are these experiments in limbo land somewhere and I can add them back in? How can I find them and add them back into the line up?

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ETL to become premium feature in v18.3
(1 response) Will Holtz 2018-07-18 09:42


Today I received an email notification about the release of LabKey v18.2 and at near the bottom of the message was a note that in v18.3, "ETL module will become a premium feature." Does this mean the existing ETL functionality will be removed from the community edition? Or will there be new ETL functionality added that will be premium only and the community edition will retain the current level of ETL functionality?


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Creating a multipage hopscotch tour
(1 response) Deanna 2018-06-26 12:45
I am trying to create a multipage tour, using the tour builder.

I have successfully created callouts on our Home page however, once the tour moves to the 2nd page I cannot get the callouts to start.

How can this be fixed.
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Notification Issues
(1 response) slatour 2018-06-12 08:24

I am using LabKey to communicate via message boards. Currently we have noticed that we cannot trigger an email notification to project users unless a body of text is added. Sometimes colleagues use only the title to communicate an announcement. Is there a setting to allow for all new announcements/messages to trigger an email? Or is this a system design to only allow the notifications if a body of text is added?

Kind Regards,


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Bug when clearing a dual-filtered column
(5 responses) Will Holtz 2018-06-10 09:00


Here is a reproduction of what looks like a bug to me:

  1. http://localhost:8080/labkey/query/home/executeQuery.view?schemaName=core&query.queryName=Users
  2. Click on email column header -> Filter...
  3. Create dual filter with "Contains" the string "@" and "Is Not Blank"
  4. Try to remove the "Is Not Blank" filter by click on the orange ''X' by the filter description in the grid header.

Result: Both filters are removed
Expected: Only Is Not Blank filter is removed and Contains @ filter is retained.


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Changing display/header name for study's subject ID field
(1 response) olnerdybastid 2018-06-08 16:03

I have a study that was initialized to display subject IDs as "Subject ID" in Manage -> Change Study Properties -> Subject Column Name. Now I've been asked to standardize the way all the identifiers are displayed across our study and change this display to "SubjectID" (remove the space). I've tried both changing the value in Subject Column Name to reflect this as well as individually setting the columnTitle value for all of my datasets in datasets_metadata.xml and re-importing dataset definitions, but all my datasets still display "Subject ID" in their header.

Oddly, if I change the Subject Column Name to something else with a space in it, like "my friends", it will display as "myfriends" without a space. But it won't subtract the space if I set the display name to "Subject ID"--inconveniently the one instance where I don't want it to preserve the space. I don't see any constraints on this field's display name in the docs here ( Is there a way for me to change this field's header to display the way I want?

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500 Error when accessing the fileContentSummary.view for certain folders
(3 responses) Brian Connolly ( 2018-06-07 17:13

I have written a script which crawls the LabKey Server project list to determine the FileRoot for a given project and if any subfolders might be using a custom file or pipeline root. The script finds this information by accessing fileContentSummary.view for each container.

One our server, there are a number of folders where this view returns a HTTP response code of 500 with JSON output of

"exception" : "Malformed input or input contains unmappable characters: /path/to/files/on disk/",
"exceptionClass" : "java.nio.file.InvalidPathException",
"stackTrace" : [ "sun.nio.fs.UnixPath.encode(", "sun.nio.fs.UnixPath.<init>(", "sun.nio.fs.UnixFileSystem.getPath(", "", "org.labkey.filecontent.FileContentServiceImpl.getDefaultRootPath(", "org.labkey.filecontent.FileContentServiceImpl.getFileRootPath(", "org.labkey.filecontent.FileContentServiceImpl.getMappedDirectory(", "org.labkey.filecontent.FileContentServiceImpl.getMappedAttachmentDirectory(", "org.labkey.filecontent.FileContentServiceImpl.getNodes(", "org.labkey.filecontent.FileContentController$FileContentSummaryAction.getChildren(", "org.labkey.filecontent.FileContentController$FileTreeNodeAction.execute(", "org.labkey.filecontent.FileContentController$FileTreeNodeAction.execute(", "org.labkey.api.action.ApiAction.handlePost(", "org.labkey.api.action.ApiAction.handleGet(", "org.labkey.api.action.ApiAction.handleRequest(", "org.labkey.api.action.BaseViewAction.handleRequest(", "org.labkey.api.action.SpringActionController.handleRequest(", "org.labkey.api.module.DefaultModule.dispatch(", "org.labkey.api.view.ViewServlet._service(", "org.labkey.api.view.ViewServlet.service(", "javax.servlet.http.HttpServlet.service(", "org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(", "org.apache.catalina.core.ApplicationFilterChain.doFilter(", "org.apache.tomcat.websocket.server.WsFilter.doFilter(", "org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(", "org.apache.catalina.core.ApplicationFilterChain.doFilter(", "", "org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(", "org.apache.catalina.core.ApplicationFilterChain.doFilter(", "org.labkey.api.module.ModuleLoader.doFilter(", "org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(", "org.apache.catalina.core.ApplicationFilterChain.doFilter(", "", "org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(", "org.apache.catalina.core.ApplicationFilterChain.doFilter(", "org.labkey.core.filters.SetCharacterEncodingFilter.doFilter(", "org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(", "org.apache.catalina.core.ApplicationFilterChain.doFilter(", "org.apache.catalina.core.StandardWrapperValve.invoke(", "org.apache.catalina.core.StandardContextValve.invoke(", "org.apache.catalina.authenticator.AuthenticatorBase.invoke(", "org.apache.catalina.core.StandardHostValve.invoke(", "org.apache.catalina.valves.ErrorReportValve.invoke(", "org.apache.catalina.valves.AbstractAccessLogValve.invoke(", "org.apache.catalina.core.StandardEngineValve.invoke(", "org.apache.catalina.connector.CoyoteAdapter.service(", "org.apache.coyote.http11.Http11Processor.service(", "org.apache.coyote.AbstractProcessorLight.process(", "org.apache.coyote.AbstractProtocol$ConnectionHandler.process(", "$SocketProcessor.doRun(", "", "java.util.concurrent.ThreadPoolExecutor.runWorker(", "java.util.concurrent.ThreadPoolExecutor$", "org.apache.tomcat.util.threads.TaskThread$", "" ]

To access this page I am using a URL similar to

Is this error occurring when the server is reading the file path from the database or is the server attempting to access the filesystem and the information returned from the filesystem is bad or encoded in some bad way.

Please note, we have had some filename encoding problems where the server was using UTF-8 encoding when storing the file/directory names in the database, but filesystem was using something different (such as ISO-8859-2). This is most like the cause, but I want to verify it is not something else.


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Assay run imports are successful, but no data rows are visible
(4 responses) jmb 2018-06-06 12:57

I have an assay defined with multiple batches/runs uploaded that were previously uploaded successfully and a trigger script to populate additional columns. Recently I tried to re-import one of my runs after making some edits to my trigger script. The re-import was successful in that no errors are thrown and the new run shows up in my Assay Runs webpart, but when I clicked on the newly created run name (or the View Results button) to view the assay results I didn't see any associated data rows.

To troubleshoot, I decided to delete my existing batches/runs/data and import them from scratch to see if this would resolve the issue. But I am seeing the same issue now when importing 'new' data: the run itself imports and is visible in the webpart, clicking on the run returns no rows associated with the new Run integer id. And if I remove the 'Run=[###]' filter while viewing assay results I still see an empty grid displaying 'No data to show'.

So far I've verified that this same behavior occurs even after I disable my trigger script. I've also verified that new records are being inserted into the underlying postgres tables (exp.experimentrun,, and assayresult.c5d91_nanodrop_qc_data_fields) after import, as shown in the query below:
Before importing a new run:

labkey=# SELECT rowid FROM exp.experimentrun;
(2 rows)

labkey=# SELECT DISTINCT dataid FROM assayresult.c5d91_nanodrop_qc_data_fields;
(0 rows)

The same two queries after import:

labkey=# SELECT rowid FROM exp.experimentrun;
(3 rows)

labkey=# SELECT rowid,dataid FROM assayresult.c5d91_nanodrop_qc_data_fields;

  3750 |    269
  3751 |    269
  3752 |    269
  3753 |    269
  3754 |    269
  3755 |    269
  3756 |    269
  3757 |    269
  3758 |    269
  3759 |    269
  3760 |    269
  3761 |    269
  3762 |    269
  3763 |    269
  3764 |    269
  3765 |    269
  3766 |    269
  3767 |    269
  3768 |    269
  3769 |    269
  3770 |    269
  3771 |    269
  3772 |    269
  3773 |    269
  3774 |    269
  3775 |    269
  3776 |    269
(39 rows)

Any ideas on how to fix this would be much appreciated. Thanks.

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X! Tandem search error with trypsin/chymotrypsin
(1 response) t s loo 2018-05-21 03:51

Good evening,

It seems the pipeline looks for [FKLMRWY]|{P} for trypsin/chymotrypsin digest but the GUI inputs as strict chymotrypsin in the XML:

<note label="protein, cleavage site" type="input">[RKWYF]|{P}</note>

I tried to correct the XML script to match and the GUI came up with an error: The enzyme '[RKWYFML]|{P}' was not found.

Is there a quick fix for this?

Best regards,


Windows 7 Enterprise SP1 (64 bit)

Firefox Quantum 60.0.1 (64 bit)

Labkey v18.1-57017.17

Sorry there isn't an error code other than the following (trimmed out the list of accepted enzymes except the one in question).

21 May 2018 22:20:10,500 INFO : ERROR: Unsupported search enzyme.

21 May 2018 22:20:10,501 INFO : Use one of the following cleavage site specifications:

21 May 2018 22:20:10,508 INFO : trypsin/chymotrypsin - [FKLMRWY]|{P}

21 May 2018 22:20:10,504 INFO : Failed to complete task 'org.labkey.ms2.pipeline.tandem.XTandemSearchTask'

21 May 2018 22:20:10,510 ERROR: Failed running C:\Program Files (x86)\LabKey Server\bin\Tandem2XML, exit code 1

view message
The schema for the reagent module did not appear. Why?
(3 responses) witswits 2018-05-20 06:54
Hi, After installing the reagent module, I found that the schema is not available in the labkey (see as Reagent-1). The reagent schema can be seen through pgAdmin(see as Reagent-2).I am in urgent need of reply.Thanks!
 Reagent-1.PNG  Reagent-2.PNG 
view message
Panorama QC Plot 'Create Guide Set' Grayed Out
(2 responses) lubwen 2018-05-18 16:27

Hi All,

We installed LabKey server since we would like to use Dr. Michael MacCoss' AutoQC program to help QC our mass specs. We were able to upload data to the server using the AutoQC program.

However, we were not able to create guide set using our uploaded data. One key component of the QC process is the Pareto Analysis. And to perform Pareto Analysis one needs to be able to create a 'Guide Set'. On our QC Plot dashboard, however, the "Create Guide Set" is grayed out. I am attaching a screenshot of the grayed out button. When I moused over the grayed out button, it says "Enable/disable Create Guide Set mode". I suspect that I need to "enable Create Guide Set mode" somewhere. I looked around and could not figure out how to enable this "Create Guide Set Mode".

Any suggestion will be very much appreciated. Best regards,

view message
Non-responsive UI buttons on bottom of page
(5 responses) olnerdybastid 2018-05-08 19:43

Posting here since I don't know if there's another more appropriate place for reporting a possible bug:

This may be a known issue already, but I have found that on very long forms in LabKey where the Submit or Cancel buttons are pushed to the very bottom of my browser window, these buttons are non-responsive (can't be clicked, no cursor change on mouse-over, etc.). I've seen this happen on multiple LabKey interfaces, but one reproducible example is navigating the Insert New Row page for a dataset where many fields are defined (30+ or so). I am using Safari 11.0.3 and Firefox 59.0.2, and both seem to exhibit this behavior. Fortunately it's not a problem on forms where there are a pair of Submit buttons on both the bottom and top of the page, since the top buttons seems to work consistently as expected.

view message
Required Date column for demographic dataset in a study without timepoints
(3 responses) olnerdybastid 2018-04-30 20:09

Lately I've been curious as to why there is a requirement for a date column in demographic datasets in LabKey, and whether there is any way I might bypass this requirement. A number of the datasets we collect are demographic in nature, so having to arbitrarily add a date is not ideal. Is there a safe workaround for this, either by modifying the table in Postgres directly (which I'm guessing voids my warranty and is a very bad idea) or by making edits to some underlying XML for our demographic datasets?

Relatedly, in non-demographic datasets we collect where records ARE tied to a specific date, is there a way for me to redefine one of my dataset's existing datetime fields to serve as part of the table's multi-column key (instead of the generic 'Date' column that comes standard with every Dataset) ? For instance, let's say I have a dataset where each row is uniquely identified by both a SubjectID and a datetime field we call 'ChartReviewDate'. Rather than have to populate the 'Date' column with the value from 'ChartReviewDate', is there a way for me to rename 'Date' to something more informative/modify the header so a more descriptive name appears in the grid view?

view message
Weird Editing Permissions error
(1 response) Nat 2018-04-24 12:25
I had granted editing permissions to a colleague ( (mwfoster)) to work on our Duke University Course page:

When making an edit and trying to save he gets a very odd error that says:

 “error saving wiki” in the basic editor or “rel attribute
must be set to noopener noreferrer with target=”_blank”. Error on element <a>.” in the advanced

The only way we could work around this was removing all the "target=”_blank”" tags from the page ...

I got the same error when I impersonated him but did not when I tried to edit as myself.

Attached is the thread we had about this ...

 Re FW New account on Skyline Website.txt 
view message
Weird Labkey errors
(2 responses) Nat 2018-04-24 12:10

LabKey is giving us weird graphical errors this morning. Even as I write this post, there is a blank area above that looks like some sort of scripting error. On our Skyline server the blank area is over the Save button so there is no way to make changes -- just have to refresh the page. Only happens in Chrome. Works fine in firefox.

see attached graphic.

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insert data to server
(1 response) rqi 2018-04-20 07:35

from labkey.query import insert_rows

I used insert_rows(server_context, schema, table, row) to insert my data.

It worked but usually it took 10 minutes to upload a small size data set like 50 kb. Is there any log file I can check what is happening in the 10 mins?

If I tried to upload 10 different data sets to the same table, it worked for the first data set but failed for the 2nd one. Exception said: 500: SqlExecutor.execute(); SQL []; An I/O error occurred while sending to the backend.; nested exception is org.postgresql.util.PSQLException: An I/O error occurred while sending to the backend.

What might be the reason? Many people said it might be connection issue. If yes, how can I try to solve the problem?

Thanks very much

view message
Audit record of downloads from the file system
(1 response) mjavadi 2018-04-03 08:38


I was looking at the audit tables on postgres and found that audit.filesystemauditdomain table contains audit logs of files being uploaded and deleted from the file system, however no records of file downloads. Is there another table that keeps an audit trail of downloads made from the file system?

Thank you,


view message
How do we connect data on Labkey to Tableau Server?
(1 response) Chidi 2018-04-03 08:32

We have some data on Labkey that we would like access from Tableau Server. How can we go about doing that? Thank you.

view message
How do I hide a column in a dataset from another user?
(1 response) Chidi 2018-04-03 08:29

As a site and folder admin, what is the best way for me to hide a column in a dataset from a user (who is an editor) in a given folder? I have a sensitive data information I wouldn't like to share with everyone. I have the community edition. Thanks.

view message
do I need to be system administrator to insert data?
(1 response) rqi 2018-03-26 12:44

I have the right to modify data of the project based on the labkey user setting. I am trying to insert data by ssh to the server. If I am system administrator, I can run the code to insert data. If I am not, I always got exception like: RequestAuthorizationError: '401: User does not have permission to perform this operation'. Do I need to be system administrator? Or there might be other reason? Thanks. Help needed!

view message
verify server_context is configured correctly
(1 response) rqi 2018-03-26 12:33
I tried to install Python API for LabKey Server on my windows machine to remotely manage data on linux machine.
What I did:
1 pip install labkey
2 add labkey to my project;
3 Set Up a netrc File on the home directory
machine labkey.*****.org
login &&@*****.org
password *****

My code:
server_context = create_server_context(server, project, context_path, use_ssl=False)
project="apple\ pear" (Note: on my server, the project name has a space so I used back slash)

But I always got error said: server_context = create_server_context(server, project, context_path, use_ssl=False)

Please help! Thanks
view message
Latest LabKey has a NullPointerException on docker
(1 response) scchess 2018-03-23 00:00 is a docker image for LabKey.

I have downloaded the latest LabKey, Java and Tomcat for the Labkey docker. "java' is accessible in the docker (otherwise TomCat would not have even started). I started the docker like in the first attachment.

The server started. But LabKey had a NullPointerException (see attachment S2).

Why did LabKey passed a NULL to a function that expected a non-null object?

I'm running the latest Java 10 on the docker. Is Java 10 too new for LabKey? Please note the original docker used Java 1.7. Looking at the source code

It looks like "JavaVersion.JAVA_1_8" is a null object?

 S1.png  S2.png 
view message
Project Number Display Format reverts to previous setting
(1 response) dennisw 2018-03-22 07:18


We are using LabKey 17.2. When setting a number display format via admin > folder > project settings and then entering a format in the 'Default Display Format for Numbers', it seems that once I've entered a value I can change that value but when I try to clear out that input field entirely and then Save it reverts back to the previous format I had entered.

I had, incorrectly, entered %.12f thinking I should enter a string formatting format, but then realized that what I really wanted was just 0 (so as not to have long integers displayed as Scientific Notation). The 0 works fine, but when I cleared the 0 and clicked save, it reverts back to showing (and applying) the %.12f format.

view message
New UI and grid paging
(1 response) Will Holtz 2018-03-15 12:11

With the updated UI, I found it hard to locate the grid paging menu. It was unclear to me that the range display ("1-100 of 1534") was a drop-down menu. The other drop-down menu items along the top of the grid have a down arrow to the right of them. For consistency, I would suggest adding a down arrow next to the range display too.

Additionally, has the paging 'show all' functionality been removed? I'm not seeing that option anymore and I know it gets used on my site.


view message
Merging/Changing Participant IDs in Bulk
(5 responses) slatour 2018-03-07 06:51

I have created a demographics data set in which one column corresponds to a Lab ID and the other column refers to an alias ID. The data has been imported to the study already. After multiple researchers have added data to the study we realized the ID columns require to be switched. I have previously used the Merge Participant IDs function within the Manage Study -> Manage Aliases/Alternate Participant IDs section on LabKey. My issue is that this only allows for one data overwrite at a time. considering I have 500+ Ids to change I was wondering if there is an alternate solution to doing this manually one by one?

Any help would be greatly appreciated!


view message
Luminex module
(2 responses) SISTM 2018-03-07 04:52

I'm trying the luminex tutorial on a DOCKER instance.
I started this tutorial :

Trying the tutorial with 02-14A22-IgA-Biotin.xls worked like a charm, but I got issues trying to import another file after the first import.
I have no error during new import (ex : 04-17A32-IgA-Biotin.xls), but in the Luminex Assay 100 Runs table, if I click 04-17A32-IgA-Biotin.xls to see the imported data for the run, the data grid is empty.

To summarize, first import is OK, but the data grid is empty for the following imports (without any error message).

LABKEY Version : 17.3   
Release Date : 2018-01-30
Build Number : 56184.53

Please help, thanks.
view message
ClinCapture & Laboratory equipment integration for study
(1 response) scott 2018-03-03 08:09

In the midst of integrating ClinCapture with Labkey for an upcoming clinical study. Currently we are performing test where we export normalized CRF data from ClinCapture (either in xls or other format) and then import into Labkey. We have split demographic and medical history information into two separate Labkey datasets (clinical demographic fields --> labkey demographic dataset due to the one-to-one primary key limitations of subjectID), however we are not sure about the proper way to handle the normalized medical history information (one-to-many, e.g. subjectID may have multiple entries). Would this be best handled as a clinical dataset or an assay dataset?

Then, then next issue - which is related - is that Clincapture exports are cumulative (all completed CRFs are included for each export), which makes the Labkey importing process tricky. Have others dealt with this before, how is the best way to manage this information.

Finally, we want to consolidate multiple analytical results (Flow, LCMS, ELISA, etc..) for each patient back in Labkey - presumably these are assay datasets, but I am worried that when we import the next batch of patients, we may wipe out the earlier results.

The ultimate goal is to enable a robust data structure for subsequent informatics (via R) across all of these dimensions for analysis.

Hopefully this seeming common scenario has been figured out by the Labkey community and someone can guide me through the study setup / assay dataset configuration process properly.

view message
Data Finder like in ITN TrialShare
(2 responses) christine rousseau 2018-02-21 01:37

We're very interrested to have a portal with a "data finder" like in ITN TrialShare (
Is it possibile to have this with the core Labkey server platform ?

view message
Unable to view deuterated heavy internal standard in LC chromatogram
(3 responses) wongk38 2018-02-14 16:53

The latest Skyline software 4.1 doesn't allow for the viewing of deuterated heavy internal standard when we open up previous Skyline document (v 3.7) containing results.

I've attached some photos to show the differences between the 2 software. Ideally, it would be nice if the updated Skyline version would be able to view the previous results from the older Skyline version.

What would be the best path forward to address this issue?

Many thanks!
 Skyline daily.png 
view message
Separating Database from Webserver?
(1 response) olnerdybastid 2018-02-08 16:59
Background: We are in the planning stages of building a platform for managing clinical and genetic data that will contain sensitive PHI and are considering LabKey for our project.

Having worked through the LabKey tutorials, I’m familiar with the safeguards in place for restricting access to PHI. However, for security reasons we are not sure that we want PHI to reside on a server that is exposed to the internet. If I’ve understood the docs correctly, storing our PHI in an external database would present some limitations in how we’re able to make queries, since Joins and Lookups across internal and external data sources are not supported and defining the core LabKey Server schemas as external schemas seems to be strongly discouraged

In light of all this, I’m wondering what options we’d have that would allow us to make use of the front-end capabilities and hopefully the schema designs already implemented in LabKey while keeping our database separate from the web server/how other developers have approached this?
view message
Cutom data grid read access for guest
(1 response) John M 2018-01-31 01:48
I have made a customer data grid based on a dataset and saved this under a new name. I would like to give a guest role user, read access to only this new saved custom grid view.
Is this possible?
From testing this out the user is only able to read the custom grid once I have given them rights to the whole dataset itself.
This feature would be useful to share subsets of data with other organisations, without showing all of the data.

Thank you for any advice.
view message
Beginners Question on Specimen Import
(1 response) meyer 2018-01-28 05:52
thanks for any assistance on the following situation:
I've set up a study, initialized an 'Advanced Specimen Repository' with data editable and requensts enabled, intending to populate the repository via upload/import of external data (just Excel file, no external software, not a LabKey archive, but columns as exported from demo repository or from own repository with two manually incerted specimen).
Whenever uploading and then importing a specimen file the system indicates a successful import process, at least it says 'COMPLETED'. Looking into the log file reveals, that no Patient ID was found:
28 Jan 2018 14:23:22,690 INFO : Starting to run task '' at location 'webserver'
28 Jan 2018 14:23:22,706 INFO : Unzipping specimen archive C:\Program Files (x86)\LabKey Server\files\FCCM\@files\SpecimenRepository\SpecimenFake_2018-01-28_12-15-56.specimens
28 Jan 2018 14:23:22,721 INFO : Expanding specimens.tsv
28 Jan 2018 14:23:22,753 INFO : Archive unzipped to C:\Program Files (x86)\LabKey Server\files\FCCM\@files\SpecimenRepository\180128142322721
28 Jan 2018 14:23:22,768 INFO : Starting specimen import...
28 Jan 2018 14:23:22,893 INFO : Creating temp table to hold archive data...
28 Jan 2018 14:23:23,112 INFO : Created temporary table temp.SpecimenUpload$445bcbace64f1035ac18e39b7fd70b50
28 Jan 2018 14:23:23,112 INFO : Populating specimen temp table...
28 Jan 2018 14:23:23,143 INFO : temp.SpecimenUpload$445bcbace64f1035ac18e39b7fd70b50: No rows to replace
28 Jan 2018 14:23:23,159 INFO : Found no specimen columns to import. Temp table will not be loaded.
28 Jan 2018 14:23:23,253 INFO : Created indexes on table temp.SpecimenUpload$445bcbace64f1035ac18e39b7fd70b50
28 Jan 2018 14:23:23,253 INFO : Specimens: 0 rows found in input
Patient ID is available in each of the different xls-tables tested for import. Nothing shows up in the specimen list anyway.
What is the problem I'm facing? What is it I didn't extrct from the documentation?
Thanks for any hint!

view message
Use of cookie still working in labkey 17.x for non-api page ?
(2 responses) toan nguyen 2018-01-24 12:59

 I tried to following the example in this page

 I tested the wget (use our labkey server url) with saving and loading cookies. It does not seem to work. Any help is appreciated.
 With or without cookie loading, I still get the same http return.


>> wget --server-response --save-cookies cookies.cpas --keep-session-cookies \
>>https://your.labkey.server/Login/ --post-data "email=myEmail&password=myPassword"
>>wget --load-cookies cookies.cpas https://your.labkey.server/labkey/wiki/Home/page.view?name=securedWiki
view message
ETL - Data Transform
(1 response) marcia hon 2018-01-19 08:00

I cannot seem to be able to connect to: etl xmlns="" .

This is preventing me from seeing the ETL jobs.

Please let me know how to correct this.

view message
Sequential Keys
(1 response) marcia hon 2018-01-18 11:54

We would like for there to be columns that autoincrement given a seed value.

For example, in table A, we would like the key to start at 10000. Each time something is uploaded the key changes by adding 1.

And another table B, starting at 20000. Each time uploaded, key changes by adding 1.

Please let us know how this is possible.

view message
very slow import of ProteinProphet data
(13 responses) tvaisar 2018-01-10 20:44
Labkey support team,
We started to notice that upload of ProteinProphet results has become rather slow. While before it would take few minutes now it takes nearly an hour for a data file. Looking back through our logs it appears the slowdown coincides with upgrade to 17.2 version and specifically since when we updated 17.2 community release to build 54372 we got from Josh Eckels to allow us to upload Panorama chromatogram libraries.
I would appreciate any suggestion of where to start looking for leads to troubleshoot this problem.
We run it on CentOS Linux box with PostgreSQL 9.4..4.

Thanks a lot,

Tomas Vaisar
view message
Detection and integration of large molecules
(1 response) fuyanli 2018-01-08 14:02
I am now working on large molecules such as archaeal GDGTs (m/z: 1302, 1300, 1298, 1296, 1292). I used QExactive with ESI to detect such archaeal membrane lipids which were ionized by Na, NH4 and H. I want to try to use Skyline to integrate these compounds and calculate the peak area. But I am not sure if the peak algorithm used in Skyline is suitable for these large molecules. Is there anyway to calculate the signal to noise ratio (S/N) in Skyline? What method is used in Skyline for S/N?
view message
Wikis and developer permissions
(1 response) eva pujadas 2018-01-08 08:25
Dear LabKey support team,

We would like to give our project users the possibility to develop LabKey wiki pages with advanced functionality, that is, allowing them to use certain HTML tags like <form> and <input>, even to use JavaScript. That requires to give them Developer permissions, which would allow them also to write R scripts and reports. Since we are using a shared server, there would be the risk of accessing data at the file level for which they do not have permissions.

Is there a way of giving a project administrator the possibility to use certain HTML tags without having to grant them full server developer permissions?

Thanks and best,
Eva Pujadas
view message
Failing to upgrade LabKey
(1 response) jmikk 2018-01-08 07:45
Hello there,

I recently attempted to upgrade LabKey from 17.1 to 17.3. During the upgrade process, everything was going smoothly until LabKey tried to update the SqlScriptManager module. I get lots of PSQLExceptions in labkey.log (attached). After wiping the database, restoring from a 17.1 backup and trying to update again, I still ran into the same issues and was forced to abort the upgrade. We are now running smoothly, still on 17.1.

What are our options for upgrading LabKey in the future? It seems like our future upgrades are bound to fail. In the past, we had upgraded to 17.2 but downgraded back down to 17.1 after finding out that some of our DISCVR modules were not compatible yet. I'm wondering if this downgrade has caused some issues.

view message
Labkey functions
(3 responses) srivastava aman2 2018-01-08 01:32
Hi All,

I want to partition duplicate data in labkey. I am trying Row_Number & Rank().

For ex: RANK() OVER (PARTITION BY field1ORDER BY field2).

But, it is non supported function of labkey. Please suggest any alternatives for this?
view message
Tableau Server Connectivity Issue with SparkSQL Connector
(1 response) Elena Kretova 2017-12-18 00:23
I have a Tableau Report which I have created on Tableau Desktop using Spark SQL Connector. I am using Databricks for Spark Execution Engine. The same report when I am trying to publish and view on Tableau Server , it is giving Driver/Access Issue (screenshot attached). I have admin access to Server though and server in running as well.

Do I need to install additional drivers on Server to get the same connected ? Apologies for my limited knowledge of Tableau Server.
view message
Barcode / QR code reader
(1 response) eva pujadas 2017-12-04 00:38
Dear Labkey supporters,

We would like to integrate a barcode and a QR code scanners in two of our LabKey projects. Do you know about any external module, JavaScript possibility to embed in a LabKey wiki page or other kind of solution?

Thanks a lot.
Best regards,
view message
job stuck waiting status
(5 responses) toan nguyen 2017-12-01 14:33

   a user submit a job but it is stuck in waiting status in the activemq log after it finish the first FAASTA check.

01 Dec 2017 11:40:26,278 INFO : X! Tandem search for all
01 Dec 2017 11:40:26,281 INFO : =======================================
01 Dec 2017 11:40:26,283 INFO : abac.mzXML
01 Dec 2017 11:40:26,285 INFO : casfdsa.mzXML
01 Dec 2017 11:40:26,287 INFO : cafdsa.mzXML
01 Dec 2017 11:40:26,288 INFO :dsafsa.mzXML
01 Dec 2017 11:40:26,845 INFO : Starting to run task 'org.labkey.ms2.pipeline.FastaCheckTask' at location 'webserver-fasta-check'
01 Dec 2017 11:40:26,854 INFO : Check FASTA validity
01 Dec 2017 11:40:26,856 INFO : =======================================
01 Dec 2017 11:40:26,912 INFO : Checking sequence file validity of xxxxxxxxxxxx.fasta
01 Dec 2017 11:40:29,534 INFO :
01 Dec 2017 11:40:29,537 INFO : Successfully completed task 'org.labkey.ms2.pipeline.FastaCheckTask'

  The labkey.log show

INFO Job 2017-12-01 11:40:29,539 JobRunnerFastaCheckUMO.1 : Successfully completed task 'org.labkey.ms2.pipeline.FastaCheckTask' for job '(NOT SUBMITTED) Phospho (Trypsin_phosphorylation_no_fractions)' with log file xxxxxx.xxxxxx/all.log

 The activemq job.queue shows job in waiting status. Can someone help ? I don't see any thing in the log that what is it waiting for ? submitted ?



ACTIVEMQ_HOME: /usr/local/apache-activemq-5.1.0
ACTIVEMQ_BASE: /usr/local/apache-activemq-5.1.0
JMS_CUSTOM_FIELD:LABKEY_JOBID = b56c9169-b85d-1035-a396-e7f1a88b84ba
JMS_BODY_FIELD:JMSText = <org.labkey.ms2.pipeline.tandem.XTandemPipelineJob>
  <__filesInput class="java.util.Collections$SingletonList">
    <element class="file">file:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.mzXML</element>
      <__contentTypes class="java.util.Collections$EmptyList"/>
      <string>pipeline, database</string>
  <__activeTaskStatus class="org.labkey.api.pipeline.PipelineJob$TaskStatus">waiting</__activeTaskStatus>
  <__pipeRoot class="org.labkey.pipeline.api.PipeRootImpl">
view message
error after restart labkey/tomcat
(7 responses) toan nguyen 2017-11-29 12:34

    Initially I have "transport is not running" which seems to point to activemq
    I found out that activemq is not running so I started it. However; it still does not work.
    So I restart labkey/tomcat however; tomcat seem taking forever to load and labkey seem to report the error below.
   Would you please point me to the right direction to fix this ?
   I am running labkey 15 on ubuntu 12.10.


INFO MuleManager 2017-11-29 12:05:57,495 Module Starter : Connectors have been started successfully
INFO MuleManager 2017-11-29 12:05:57,495 Module Starter : Starting agents ...
INFO MuleManager 2017-11-29 12:05:57,495 Module Starter : Agents Successf ully Started
ERROR eRetryConnectionStrategy 2017-11-29 12:06:12,307 UMOManager.4 : Failed to connect/reconnect: ActiveMqJmsConnector{this=3c46d6e5, started=false, initialised=true, name='jmsConnectorCloud', disposed=false, numberOfConcurrentTransactedReceivers=4, createMultipleTransactedReceivers=true, connected=true, supportedProtocols=[jms], serviceOverrides=null}. Root Exception was: Failed to start Jms Connection. Type: class org.mule.umo.lifecycle.LifecycleException
org.mule.umo.lifecycle.LifecycleException: Failed to start Jms Connection
        at org.mule.providers.jms.JmsConnector.doStart(
        at org.mule.providers.AbstractConnector.startConnector(
        at org.mule.providers.AbstractConnector.connect(
        at org.mule.providers.SimpleRetryConnectionStrategy.doConnect(
        at org.mule.providers.AbstractConnectionStrategy$
view message
Max Column Number
(1 response) marcia hon 2017-11-27 10:58

I wish to upload a dataset. It has thousands of columns.

Please let me know what size and dimensions is possible to upload. Also, how could this be uploaded.

view message
(1 response) marcia hon 2017-11-27 10:24
How can I edit rows/columns of an assay? How can I add rows to assays?
view message
Demographics Dataset
(1 response) marcia hon 2017-11-27 10:14

I have two questions.

1. Does the Demographics dataset require a "Visit Id" column?

2. How do I insert a row into Demographics? I don't know what to put for "Date". It states: "Could not convert value: 1"

view message
Electronic Health Records
(1 response) marcia hon 2017-11-27 07:38

How do you activate this feature? I tried creating a new project/study, but I don't know how to create an "Electronic Health Record".

view message
Study and Studydataset tables are empty
(3 responses) mjavadi 2017-11-24 16:49

I'm trying to load tables from postgres and whenever I try to load any of the 'studydataset' tables or any 'study' tables (i.e. 'participant', 'participantvisit', etc.) they are empty, in fact I get an error that data table does not contain any columns. However I can see these tables when I log-in under the study datasets.

Some of the 'studydataset' tables are assays which are then copied to study. The datatables that are copied to study from an assay do have the tables available under 'assayresult' tables. Other are datasets created directly in the study. Irrespective of the source, the 'studydataset' tables are empty.

Any assistance or insight you may have on how to resolve this issue would be much appreciated.


view message
Proteomics Error
(1 response) marcia hon 2017-11-22 06:19

I get an error: "Failed to locate tandem. Use the site pipeline tools settings to specify where it can be found. (Currently '/usr/local/labkey/bin')"

I believe it is because Tandem may not be installed.

Please let me know what caused this error, and what the solution is.

view message
Proteomics Erro
(1 response) marcia hon 2017-11-22 06:05

I'm trying to follow the Proteomics tutorial. I am stuck on step one.

It appears that I cannot use my local drive to create a pipeline. However, in the instructions, it states that it is possible.

Please see attached.

I look forward to your feedback.

view message
why is TPP in such a abysmal state?
(1 response) pe243 2017-11-21 05:20
hi eveyone,

Maybe most popular among science/business distibution - Centos/Scientific Linux - and TPP ver. 4.8, 5.0, 5.1 they all fail to compile, only 4.7 managed to compile successfully. I've tried different compilers/toolsets and all versions above 4.7 do not compile.
Do you guys use any newer TPP version than what Labkey's docs suggest?
If yes, do these new versions compile for you?

My thoughts...
I'm no programmer but I thought before, TPP developers might live on a different planet, planet Windows but, I did not suppose that planet is in a far far away galaxy!
How could you release anything(not to mention carry on developing this way) without testing and proofing your software? Only, if you do not give a toss?
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Specimen "Not Yet Submitted"
(1 response) marcia hon 2017-11-17 12:32

I have "Not Yet Submitted" as the default state with Final State = false and Lock Specimens = true.

When I click "edit" for any specimen, I am allowed to edit it. I thought this was not possible because it is by default in "Not Yet Submitted".

Please let me know where I am wrong. If there is some place to define this default behavior, please let me know.

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Specimen Requests
(1 response) marcia hon 2017-11-17 12:13

Under "Specimen Overview" > "Specimen Requests",

Per request, I only see "Details" button.

There is supposed to be three buttons, but I only see one.

Please let me know what I should change.

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Sequences and Keys
(1 response) marcia hon 2017-11-16 11:49

Does Labkey have the ability to generate keys sequentially?

We have demographics we would like to upload and to have the ID created automatically.

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Filename for Annotations
(1 response) marcia hon 2017-11-10 08:37
On the screen: "Site Administration" > "Protein Database Admin" > "Load Protein Annotations",
I get the error:

"Can't open file '/C:\Users\username\Desktop\uniprot_sprot.xml.gz"

I enter for Full file path: C:\Users\username\Desktop\uniprot_sprot_xml.gz

and I click "Load Annotations".

I am using a windows machine.

I look forward to your help.

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GO Annotation Manual Load Error
(3 responses) marcia hon 2017-11-09 11:19
After I download the file, I try to use it. I get the following error:

This site can’t be reached

The webpage at might be temporarily down or it may have moved permanently to a new web address.
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(3 responses) marcia hon 2017-11-09 07:34

For Specimen Overview > Specimen Requests, I can only see "Details". I am missing "Submit" and "Cancel".

Please let me know how to correct this.

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Deleting Specimens
(3 responses) marcia hon 2017-11-09 07:05

I cannot delete specimens and get the following error: "Specimen may not be deleted because it has been used in a request."

Please let me know how to fix this.

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Editing Specimens
(4 responses) marcia hon 2017-11-09 06:07

I have several questions regarding specimens. This ability seems to be perfect for our needs. However, I have some questions:

1. Can we disable edits done outside of requests? Meaning at the screen: Specimen Overview > Vials?

2. Can we edit at non-final states? I have statuses that require editing however these are not at the final states.

3. How can we lock edits? During a state and also before/after request, I don't want any vials to be edited. How do I implement this?

4. Is it possible to have more than one Specimen tracking in one study?

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Specimen may not be edited when it's in a non-final request.
(1 response) marcia hon 2017-11-08 12:01
I tried both a final and non-final request, however, I cannot update it.

Please let me know what I'm missing.

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Specimens Limitations and Permissions
(1 response) marcia hon 2017-11-08 09:58

What is the maximum size allowed for Specimens? How many records?

As well, is it correct to assume that only those with "*specimen*" permissions are allowed to view/edit specimen data?

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Specimens to Datasets
(1 response) marcia hon 2017-11-08 07:48

Is it possible to move completed specimen requests to datasets?

How is this accomplished?

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How to customize study.specimendetail ?
(2 responses) marcia hon 2017-11-07 12:41

Please let me know how I can customize the fields of "study.specimendetail".

We have our own excel specimen files that have been used for a long time and would like to be continued to be used in Labkey.

Is there a way to customize the fields of "study.specimendetail"?

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inconsistencies in dataclass lineage
(3 responses) camillesultana 2017-11-02 12:00

I recently reported (2017-11-01 18:22) what appeared like a bug in regards to dataclass lineage. Since then I've discovered other issues which appear to be inconsistencies to me. It could also be I don't have a good understanding of how dataclasses are meant to perform. Either way, I would definitely appreciate some advice.

Issue 1. Accessing detailed information regarding Runs
I am trying to query information regarding the inputs and outputs of runs. When I try to customize the grid view for a specific datclass and navigate to Inputs/Runs/All and then try to expand any of the fields with the little plus sign next to it, I get an error. For example when I try to expand Inputs/Runs/All/DataOutputs I get the error "The column 'Inputs/Runs/All/DataOutputs' is not a foreign key!". I seem to get this "foreign key" error if I try to expand any "4th level" fields under inputs or outputs (i.e. anything inputsORoutputs/x/x/x doesn't expand even if it has the + sign next to it). I tried to examine these same fields under the schema browser. Once again for any of these 4th level fields with a + sign next to them the "Description" indicates that this field is a lookup or identifier which should link to other fields/tables. However when I click on the +, the table expands like it is trying to load in the field information, but nothing happens and I just see "loading...".

Issue 2. Lineage inconsistent when updating existing records
I have created a very simple dataclass called testlink. When I update the lineage for existing records there is inconsistent behavior between information displayed in the datagrid view and the information displayed in the single record details view.

For example I initialize three records, where test41 has the input(parent) test40 and output(child) test42 (image1). The parent information within the single record view and datagrid (utilizing the Inputs/Data/testLink field) are consistent and correct. Note I'm not discussing the Outputs/Data/testLink in the datagrid view, as none of the correct information seems to be making it into that field at any point as I previously reported (2017-11-01 18:22) . If I create a new record that lists an existing record, which already has child data, the new and existing child are both listed under "child" for the existing record and the new record has the appropriate parent. However, if I create a new record which lists an existing record (which already has a parent) as a child, then a discrepancy arises where the existing record only lists the new record as the parent in the single record details view, but the datagrad shows both the previous and the new record as parents of the the existing record. In addition the previous parent still lists the existing record as a child in the single record view. For the example I've given, test41 has test40 as a parent. I then created a new record test43, which lists test41 as a child(dataOutput). Now test41 shows test40 and test43 as parents(inputs) in the datagrid view (image2) but only test43 in the single record view (image3). However, test40 still lists test41 as a child in the single record view (image4). Ideally I would like all previous lineage relationships to be maintained and not replaced unless explicitly done so (which is what the datagrid view seems to be doing). But either way it seems like the datagrid view and the single record view should provide the same information.

Would definitely like to know if these are indeed bugs, or if my understanding of how dataclasses should perform is flawed.

 image1.png  image2.png  image3.png  image4.png 
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bug in dataclass lineage?
(8 responses) camillesultana 2017-11-01 18:22

I am seeing some weird behavior in the lineage for records within dataclasses. When I import records into a simple dataclass I have set up (testLink) it appears that when looking at individual records (following the details link) the child and parent data are populated appropriately under the lineage data. However if I try to show the parent (input) and child (info) within the grid view for the data class, the information is not correct. I've detailed a test case below.

I imported three records into the dataclass testLink, where test31 has the parent(input) test30 and child(output) test32. You can see these links are reflected appropriately for the detailed record for test31 (image2). The correct lineage is also seen for the individual record for test30 and test32. Under the grid view I have added two columns to show the parent(input) (Inputs/Data/testLink) and child(output) (Inputs/Data/testLink) data relationships. However, the OutputData relationship is not being displayed. Instead the parent data (inputs) is being displayed in the outputs column (image3).

This does not seem like the expected behavior. I'm trying to generate queries that utilize the parent(input) and child(output) fields/lineage, and the fact that they aren't populated correctly is a big issue.

Operating system: Windows 7
Browser: Chrome
Labkey: 17.20

 image1.png  image2.png  image3.png 
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How to create MRM methods and analysis?
(1 response) Kynda 2017-10-31 15:54
I am new to proteomics.

I want to perform MRM for organelle specific proteins and some pathway specific proteins. There are around 80 interested target proteins.
For some of the proteins (Gene IDs /AGI) I have qTOF libraries (around 20). So for others I have to create theoretical digestions as I got to know.

Could you please please help me to find guidelines/tutorials for this.

What are the steps I should follow to create the methods for MRM and how can screen my samples after that.

Before screen the sample I got to know I have to create pool and screen the targeted proteins?
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cross-folder query
(1 response) camillesultana 2017-10-30 12:05

I am unable to generate cross-folder queries, which seems like it should be very straightforward to do. I keep generating errors despite following the instructions found here

I currently have three folders under my "Home" folder: CAICEdata, PratherData, and GrassianData. I have generated some test lists and sample sets in both of these and would like to generate queries on these tables that are displayed in CAICEdata. For example I have a sample set in GrassianData named GrassianTest, with field names Name, SampleLabel, SampleType, and SamplePhase. I navigate to CAICEdata, go to the Schema browser, and try to generate a very simple cross folder query with the following source code

SELECT Project."GrassianData".samples.GrassianTest.Name
FROM Project."GrassianData".samples.GrassianTest

To which I receive the following error
Error on line 1: Count not resolve column Project/GrassianData/samples/GrassianTest/Name

I've tried mixing this up and how gotten the following results

SELECT Project."GrassianData/".samples.GrassianTest.Name
FROM Project."GrassianData/".samples.GrassianTest
Error on line 1: Count not resolve column Project/GrassianData$S/samples/GrassianTest/Name

SELECT "Home/GrassianData".samples.GrassianTest.Name
FROM "Home/GrassianData".samples.GrassianTest
Error on line 2: Query or table not found: Home/GrassianData.samples.GrassianTest

SELECT "home/GrassianData".samples.GrassianTest.Name
FROM "home/GrassianData".samples.GrassianTest
Error on line 2: Query or table not found: home/GrassianData.samples.GrassianTest

SELECT "/home/GrassianData".samples.GrassianTest.Name
FROM "/home/GrassianData".samples.GrassianTest
Error on line 1: Could not resolve column: $Shome$SGrassianData/samples/GrassianTest/Name

I would really appreciate any insight into what is going on here. It seems like this should be very straightforward from the documentation, but I just can't get it to work.


Operating system: Windows 7
Browser: Chrome
Labkey: 17.20
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All things Audit Log
(2 responses) camillesultana 2017-10-26 18:22
Operating system: Windows 7
Browser: Chrome
Labkey: 17.20


I have a couple questions regarding the Audit Log.

1. Changing logging to "detailed" for samples

I want detailed logs of changes to both dataclass and sample records. To do this I added <auditLogging>DETAILED</auditLogging> to the XML Metadata for the appropriate table within the Schema Browser.

<tables xmlns="">
  <table tableName="DataFiles" tableDbType="NOT_IN_DB">
      <column columnName="DataClass">...

This has worked for the DataClass table that I did this for, and I'm now getting the "Details" link on the left of the Audit Log table --> Query Update Events. However, I have yet to be able to get this work for samples. First, I'm a little confused as it seems like each sample set table lives in two places as viewed from the Schema Browser. I see my sample set table in both and the samples.built-in... folders. In both places I edited the xml metadata and added the DETAILED audit logging line (in same place as in the example above). However, when I then go to the Audit Log table --> Sample Set events, I can see that changes within the table are being logged "Samples inserted or updated in: LiquidMicrobiologySamples" but there is no "details" link and under "customize grid view" I don't see any additional fields that hold more "detailed" information (regarding field changed and old and new values).

2. As mentioned above I have set audit logging to DETAILED for one of my DataClass tables. When I update a record in the table I get a new row in the Audit Log --> Query Update Event table with the comment "Row was updated." and there is also a "details" link. However, on the "details" page only information for 2 fields is shown ("modified" and the field that I actually changed). This is unlike the "details" provided for modification of list records. When I modify an existing list record in the Audit Log --> List events table I see "An existing list record was modified" and following the "details" links shows me all fields for that list table record even if they weren't changed. This is very helpful because then I can figure out what field was modified within what specific record. Is there a way to emulate this behavior for DataClass tables with DETAILED audit logging? Otherwise it seems like the only way I can try to identify the actual record/row that was modified is by adding RowPk to the Audit Log --> Query Update Event table. Within the Audit log talbe, RowPk seems to be unique for each DataClass table row, but it doesn't seem to match any field in the actual DataClass table, which makes it not especially helpful.

Super appreciative of any advice you can give me.

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Automated dataset update
(12 responses) Mya Warren 2017-10-26 16:50
I am evaluating LabKey for sharing clinical data in my institution. I am using Labkey17.2-52553. Our clinical data is managed by external databases, and I'm wondering what is the best way to periodically sync LabKey with this data. I thought to use the manage reloading described here:

My idea was to maintain a study directory on my local file system. I would write a script to periodically update the data in the study/datasets/dataset*.tsv files. I would then compress and upload the file to LabKey server for reload. I have many questions about this, for instance, where is the pipeline root, and how do I upload data there?

As a first step, I thought I would explore the study export/import/reload functionality ( I tried to just export and then import the same study to a new directory on LabKey, and I'm already running into trouble. If I upload the zip archive (from local source) exactly as it was exported, then everything works fine. If I extract the archive, then rezip it, then I get this error when I try to import it:

"This archive doesn't contain a folder.xml or study.xml file."

I thought that this may be a problem with the fact that I am using a Mac, however I get the same error when I rezip in Windows.

- Are there additional options I need to use with zip to create a file with the correct format for loading to LabKey?
- Does this method of syncing my data make sense (or is there a better way)?
- Where do I store the archive for automatic reloading (the pipeline root)?
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Trying to load assays but can't. Possible database corruption.
(1 response) hwong 2017-10-26 14:35
Hi, I have a user who is trying to load assays but can't. It may be related to my previous issue at . We have a feeling that the previous problem may have left some corrupted data behind which is causing the issue.
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Trouble loading assay
(6 responses) Mya Warren 2017-10-17 11:04
I am using Labkey17.2-52553 and I am having trouble loading assay data to a dataset. The assay loads correctly. The problem arises when I try to copy to study. The assay appears to load with no validation errors, but study says there is "no data to show".

The Copy to Study History says: 2090 row(s) were copied to a study from the assay: Treatment
However, the details panel reports an error: Ignoring filter/sort on column 'SourceLSID' because it does not exist.
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Participant id too long?
(2 responses) WayneH 2017-10-17 07:59
We have a project with id's greater than 32 characters in length which is causing labkey server to throw an error. Is there way to change this via the front end? Or must this be changed directly on the sqlserver db it's running on?


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Problems loading assay data to a dataset
(4 responses) Mya Warren 2017-10-16 17:27
I'm assessing LabKey for our institution, and I'm having difficulty with fairly simple (I think) tasks.

First, I'm following the tutorials to load assay data. My assays have

- ParticipantId
- Visit ID
- Date

as primary key. I have managed to load the assay data with no trouble, and the data looks correct. The problem arises when I try to copy the data to a study. From the assay batch page, I select my assay run, and click copy to study. The data passes validation, and there are no errors when I then select copy to study again. However, the study has no data. The column headers are:

- Container   
- Label   
- Description   
- Description Renderer Type

which is not correct. If I try to reimport the data, it says that my rows have already been loaded. The study navigator also seems to know about the dates in my data. I have loaded a separate dataset (different assay) in exactly the same way, without these difficulties. Any idea what might be the problem?

Second, our data is managed by an external database. I need to have a way to periodically reload the data from file, preferably without losing all of the reports I've already set up. I have two different types of data: a regular dataset (added through manage datasets), and several assays. These aren't really assays per se, but they require 3 primary keys. I need to replace this data, rather than add to it.

It seems that I need to set up a data pipeline:
The directions say to do the following:

- Go to Admin > Go to Module > Pipeline.
- Now click Setup.

However, I can't find Setup anywhere on the page!

Additionally, I tried to export/reimport a study, and my assay dataset was not repopulated correctly.

Am I using assays incorrectly?
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500: Unexpected server error when trying to delete folder.
(7 responses) hwong 2017-10-16 15:08
I am trying to delete some folders in Labkey but I get this error:

500: Unexpected server error

SqlExecutor.execute(); SQL []; ERROR: update or delete on table "material" violates foreign key constraint "fk_materialinput_material" on table "materialinput" Detail: Key (rowid)=(1522) is still referenced from table "materialinput".; nested exception is org.postgresql.util.PSQLException: ERROR: update or delete on table "material" violates foreign key constraint "fk_materialinput_material" on table "materialinput" Detail: Key (rowid)=(1522) is still referenced from table "materialinput".

org.springframework.dao.DataIntegrityViolationException: SqlExecutor.execute(); SQL []; ERROR: update or delete on table "material" violates foreign key constraint "fk_materialinput_material" on table "materialinput"
  Detail: Key (rowid)=(1522) is still referenced from table "materialinput".; nested exception is org.postgresql.util.PSQLException: ERROR: update or delete on table "material" violates foreign key constraint "fk_materialinput_material" on table "materialinput"
  Detail: Key (rowid)=(1522) is still referenced from table "materialinput".
       at org.labkey.core.admin.AdminController$DeleteFolderAction.handlePost(
       at org.labkey.core.admin.AdminController$DeleteFolderAction.handlePost(
       at org.labkey.api.action.FormViewAction.handleRequest(
       at org.labkey.api.action.FormViewAction.handleRequest(
       at org.labkey.api.action.BaseViewAction.handleRequest(
       at org.labkey.api.action.SpringActionController.handleRequest(
       at org.labkey.api.module.DefaultModule.dispatch(
       at org.labkey.api.view.ViewServlet._service(
       at org.labkey.api.view.ViewServlet.service(
       at javax.servlet.http.HttpServlet.service(
       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
       at org.apache.catalina.core.ApplicationFilterChain.doFilter(
       at org.apache.tomcat.websocket.server.WsFilter.doFilter(
       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
       at org.apache.catalina.core.ApplicationFilterChain.doFilter(
       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
       at org.apache.catalina.core.ApplicationFilterChain.doFilter(
       at org.labkey.core.filters.SetCharacterEncodingFilter.doFilter(
       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
       at org.apache.catalina.core.ApplicationFilterChain.doFilter(
       at org.labkey.api.module.ModuleLoader.doFilter(
       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
       at org.apache.catalina.core.ApplicationFilterChain.doFilter(
       at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
       at org.apache.catalina.core.ApplicationFilterChain.doFilter(
       at org.apache.catalina.core.StandardWrapperValve.invoke(
       at org.apache.catalina.core.StandardContextValve.invoke(
       at org.apache.catalina.authenticator.AuthenticatorBase.invoke(
       at org.apache.catalina.core.StandardHostValve.invoke(
       at org.apache.catalina.valves.ErrorReportValve.invoke(
       at org.apache.catalina.valves.AccessLogValve.invoke(
       at org.apache.catalina.core.StandardEngineValve.invoke(
       at org.apache.catalina.connector.CoyoteAdapter.service(
       at org.apache.coyote.http11.AbstractHttp11Processor.process(
       at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(
       at java.util.concurrent.ThreadPoolExecutor.runWorker(
       at java.util.concurrent.ThreadPoolExecutor$
       at org.apache.tomcat.util.threads.TaskThread$
Caused by: org.postgresql.util.PSQLException: ERROR: update or delete on table "material" violates foreign key constraint "fk_materialinput_material" on table "materialinput"
  Detail: Key (rowid)=(1522) is still referenced from table "materialinput".
       at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(
       at org.postgresql.core.v3.QueryExecutorImpl.processResults(
       at org.postgresql.core.v3.QueryExecutorImpl.execute(
       at org.postgresql.jdbc.PgStatement.executeInternal(
       at org.postgresql.jdbc.PgStatement.execute(
       at org.postgresql.jdbc.PgPreparedStatement.executeWithFlags(
       at org.postgresql.jdbc.PgPreparedStatement.execute(
       at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.execute(
       at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.execute(
       ... 52 more
DialectSQL = DELETE FROM exp.material
        WHERE (container = '04067a76-8919-1035-8de5-eff8467388c4')

request attributes
LABKEY.OriginalURL = http://labkey/POG/admin-deleteFolder.view?recurse=1
LABKEY.StartTime = 1508191468659
LABKEY.action = deleteFolder
org.springframework.web.servlet.DispatcherServlet.CONTEXT = Root WebApplicationContext: startup date [Wed Aug 30 15:12:02 PDT 2017]; parent: Root WebApplicationContext
LABKEY.controller = admin
LABKEY.Counter = 0
X-LABKEY-CSRF = 9397d4bd9745b637714fbf852cced417
LABKEY.container = /POG
LABKEY.RequestURL = /POG/admin-deleteFolder.view?recurse=1
LABKEY.OriginalURLHelper = /POG/admin-deleteFolder.view?recurse=1

core schema database configuration
Server URL    jdbc:postgresql://localhost:5432/labkey
Product Name    PostgreSQL
Product Version    9.5.3
Driver Name    PostgreSQL JDBC Driver
Driver Version    42.0.0
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Welcome to the LabKey Server Forum. This forum is for general questions about using LabKey Server. If you have a question regarding installation and configuration of LabKey Server, please try the Installation Forum instead.

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  • Error information. Please attach log files to your message, rather than pasting in long text. Beginning with release 17.3, error pages and log files will include an Error Code. Please include this code in your message.

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