Hi Shadi,

The message you're seeing in the user interface indicates that the browser is getting an error back from the server when it attempts to run the report. It will be very helpful if we can identify the specific error it's hitting. Please try the following:

1. Using Chrome as your browser, go to the page where you're hitting the error, and go to the Source tab.
2. Right click and choose Inspect in the menu.
3. Go to the Network tab in the debugging tool that pops up.
4. Go to the Report tab in the R UI.
5. In the debugging tool, find the viewScriptReport entry.
6. Click on the Response tab in the debugging tool.

Please capture what you see. Check the attached screenshot for an example.

Also, if you can have Jon S or one of the other admins pull the labkey-errors.log file from the server, that will help us as well.

Thanks,
Josh