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Cannot access admin console after upgrade to 20.3

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Cannot access admin console after upgrade to 20.3 m boehmer  2020-04-22 06:05
Status: Active
 

After a manual upgrade to Labkey Server 20.3, when trying to access the admin console I receive the following error message:

An unexpected error occurred. If contacting support regarding this error, please refer to error code: VUNKPZ
java.lang.NoSuchFieldError: labkeyVersion

Any ideas what might went wrong?
 
 
chetc (LabKey Support) responded:  2020-05-06 15:55

Hello,

This is likely the result of a partial upgrade, where some but not all of the binaries get upgraded. To troubleshooting this, please try the following

  1. Shut down the Tomcat service
  2. Delete your modules and labkeyWebapp directories (be sure to actually delete the entire directory instead of copy-replace )
  3. Recopy those directories from the new version you downloaded
  4. Restart the Tomcat service

https://www.labkey.org/Documentation/wiki-page.view?name=trouble&_docid=wiki%3A32d70d44-ed56-1034-b734-fe851e088836

Thanks,
Chet
 
m boehmer responded:  2020-05-07 05:53
Status: Closed

Hi Chet,

the mistake was indeed not to fully delete the labkeyWebapp directory.

Cheers,

Maik