Myat,

Are you using the Apache FTP server as part of your LabKey Server? Or is it a stand-alone FTP server?

If you are using it with your LabKey Server, can you please tell me what version of the PipelineFTP software you are using. You can find the version # in the name of the file that you downloaded. It should be of the format 2.x or 8.x

Thanks,

-Brian