Support Available by Edition


Support options vary based on LabKey Server Edition, as shown in the grid below.

 Community EditionStarter EditionProfessional and Enterprise Editions
Response approachPublic forum postsPrivate support portal plus email, video chat, or phonePrivate support portal plus email, video chat, or phone
Response timeAs time allows1 Business Day1 Business Day
Topics supportedBasic LabKey Server topicsBasic and Premium LabKey Server topicsBasic, Premium and Extended LabKey Server topics
  Installation, maintenance, and upgrade assistanceInstallation, maintenance, and upgrade assistance
  Minor code review and basic scripting/querying supportCode review and developer support
   Development and system architecture advice
Access to documentationPublic documentationPublic and premium documentationPublic and premium documentation

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