Hi Jenica:

Generally, using the ETL UI and/or the pipeline status page for the job (reached by clicking the "Last Status" in the UI) will let you cancel and/or reset an ETL. The logs may also give more information about what may be holding it up.

• ETL: User Interface

I'm going to move this to your custom Support Portal so that we can get a bit more detailed information about what's going on in your case.

--Molly