LabKey Trial Support

If you have questions during your trial period, please submit them to the message board below and a LabKey team member will assist you.

Showing: all questions
Survey: Submitted to Pending
(1 response) rita alves 2019-06-03 01:34


Is there any option for an Administrator user to change the survey status from "Submitted" to "Pending"?


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xls columns not imported
(2 responses) cmarkwood 2019-04-24 10:34


I've set up a cloud trial server and project and am trying to import a simple .xls file into the Laboratory Data but only half of my columns are being imported. I believe that I've set the data type correctly. Some Strings come through, others don't and it's the same with Numbers (Double).
I've tried twice with the same result.


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Blank page when accessing Explore Sample Project
(1 response) frantz gabeau 2019-03-29 09:45

I'm getting a blank page when I click on the "Explore Sample Project" button at the Home page in the LabKey Biologics module.

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Remote Login API
(2 responses) craig.e.parman 2019-03-28 12:27

Hi am trying to test the Remote Login API as described in the documentation here:

I have tried it on my hosted trial version and on a local VirtualBox VM. No matter what I put int for the returnUrl I get

"Error: a valid returnUrl was not specified."

Is there a configuration setting I must use?


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"Send notification emails to all new users" does not work
(1 response) wangxn 2019-03-20 12:49

We installed LabKey v 18.3 and set ldap login. When I add a new user, the "Send notification emails to all new users" does not work. I tested
"Test Email Configuration" and it was able to send an email. It appears no packet sent out when used "Send notification emails to all new users" to invite a new user.

Thanks for anyone if would help,

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Two columns mapped error
(1 response) sadams7703 2018-12-17 09:35

When I try to upload datasets I get an error message "Two columns mapped to target column: ptid_full".
I am not sure why this is. "ptid_full" is the subject ID as defined in the Study Properties.
There is a second column in the Excel sheet named "ptid" as you can see in the screen shot. Deleting this column in Excel fixes the problem, but I don't understand why LabKey is trying to map two columns instead of only the "ptid_full" column.

Additional finding-- renaming the column "ptid" to "ptidnum" in Excel (instead of deleting) also allows upload.

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Participants not cleanly deleted?
(1 response) sadams7703 2018-12-01 17:23

In learning with the trial I have uploaded some data then wanted to delete it. However when I delete it the participants remain. See attached screenshot which says "clean data tracks data in 0 datasets over 1 visit. Data is present for 214 Participants. "

This is after uploading a dataset, using the file to create the dataset, and then using Manage to delete to dataset.
What is the reason these participants will not disappear?

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Unexpected Error when deleting folders or subfolders
(2 responses) sadams7703 2018-12-01 06:08

Hi, When I use the Admin>Folder>Management and try to delete any folder or subfolder I receive "500: Unexpected Server Error" following the confirm deletion page. Nothing is deleted.
This is on Firefox 63.0.3 on Windows.

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branch of existing Labkey notebook for new lab
(1 response) emohr 2018-07-16 14:45


I am a member of David O'Connor's group from UW Madison. I am branching into my own space and Dave has helped me be setting up a labkey lab notebook under his master agreement, but said I needed to link it to server space before doing it. I will be working with my pediatrics department IT people to set up this storage and am wondering how this is actually done.


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Trying to create a survey with trial version
(1 response) dkh 2018-06-14 12:25

Hi. I am trying to create a survey with the trial version, but cannot see how I can 'Under Modules, place a checkmark next to Survey' or 'Add a Survey Designs web part'. I was able to 'Create a new Lists web part' and import some data.

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Assay type/Assay design
(1 response) tanyaj 92 2018-05-23 13:52

Hi, i am trying to use my LabKey trial version to set up an assay to analyse Luminex data. I am following the Luminex assay tutorial level 1, and it tells me to select 'Luminex' in my assay type under New Assay Design. I am unable o locate this feature, and can only see a 'General' assay type.
Please help!!!

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Registering for a Trial
(1 response) kelseyg 2018-02-12 10:56
Tell us about your experience registering for a trial. Were you successful? Did the UI function as you expected? Did you need any additional directions to be successful?
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Exploring the Example Project
(2 responses) kelseyg 2018-02-12 10:55
Tell us about your experience exploring the example project. Were you successful? Did the UI function as you expected? Did you need any additional documentation to be successful?
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LabKey Server
Tours and tutorials provide step-by-step walkthroughs of key functionality in LabKey Server. These resources will help you familiarize yourself with actions like uploading assay data and creating LabKey studies.

Tours & Tutorials

Below are current known issues with the LabKey trial manager application: 

Problem: After resetting a LabKey password, users are not automatically redirected back to their LabKey trial homepage

Workaround: Reset password is opened in a new tab. When complete, return to the original login page, refresh, and log in with your new password.