LabKey Trial Support

If you have questions during your trial period, please submit them to the message board below and a LabKey team member will assist you.

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Suspected problems with Server.xml config
(1 response) david lee 2019-08-12 06:22

A newbie here. I'm working with my IT colleagues to set up LabKey Server. We have run through the manual install process with the online documentation. All seemed to go ok (except for the certificate security - but that's less important at the moment).

We are using LINUX App Server and Postgres SQL server.

We know tomcat is runningok as we can connect to the path: https://localServer:8443
But we get an "HTTP Status 404 – Not Found" when we try to access https://localServer:8443/labkey/

Any ideas on what we should be looking at - the IT guys want someone to lookover the Server.xml file. Is that something I can get help with here?


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Using a local R scripting engine
(1 response) nstafford 2019-07-25 11:49

I am using the trial version of labkey. I was hoping to set up some R Reports, but the Labkey trail R engine does not have the packages installed that I need. I tried to change the R scripting engine to my local R.exe, but it doesn't seem to be letting me do that. Is installing new packages/using a local R scripting engine possible with the labkey free trial? If not, what version of labkey would allow me to do this?

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Re-install Labkey
(1 response) rita alves 2019-07-19 06:05

The PC where Labkey was installed will need to be replaced.
Is it possible to migrate everything to a new machine? In case that is possible, how can we transfer everything from a machine to another one?

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Edit a Wiki
(1 response) rita alves 2019-07-19 06:04


Is it possible to lock the edition of a Wiki to a user who have "editor" permissions?
Thank you!

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Survey: Submitted to Pending
(1 response) rita alves 2019-06-03 01:34


Is there any option for an Administrator user to change the survey status from "Submitted" to "Pending"?


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xls columns not imported
(2 responses) cmarkwood 2019-04-24 10:34


I've set up a cloud trial server and project and am trying to import a simple .xls file into the Laboratory Data but only half of my columns are being imported. I believe that I've set the data type correctly. Some Strings come through, others don't and it's the same with Numbers (Double).
I've tried twice with the same result.


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Blank page when accessing Explore Sample Project
(1 response) frantz gabeau 2019-03-29 09:45

I'm getting a blank page when I click on the "Explore Sample Project" button at the Home page in the LabKey Biologics module.

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Remote Login API
(2 responses) craig.e.parman 2019-03-28 12:27

Hi am trying to test the Remote Login API as described in the documentation here:

I have tried it on my hosted trial version and on a local VirtualBox VM. No matter what I put int for the returnUrl I get

"Error: a valid returnUrl was not specified."

Is there a configuration setting I must use?


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"Send notification emails to all new users" does not work
(1 response) wangxn 2019-03-20 12:49

We installed LabKey v 18.3 and set ldap login. When I add a new user, the "Send notification emails to all new users" does not work. I tested
"Test Email Configuration" and it was able to send an email. It appears no packet sent out when used "Send notification emails to all new users" to invite a new user.

Thanks for anyone if would help,

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Two columns mapped error
(1 response) sadams7703 2018-12-17 09:35

When I try to upload datasets I get an error message "Two columns mapped to target column: ptid_full".
I am not sure why this is. "ptid_full" is the subject ID as defined in the Study Properties.
There is a second column in the Excel sheet named "ptid" as you can see in the screen shot. Deleting this column in Excel fixes the problem, but I don't understand why LabKey is trying to map two columns instead of only the "ptid_full" column.

Additional finding-- renaming the column "ptid" to "ptidnum" in Excel (instead of deleting) also allows upload.

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Participants not cleanly deleted?
(1 response) sadams7703 2018-12-01 17:23

In learning with the trial I have uploaded some data then wanted to delete it. However when I delete it the participants remain. See attached screenshot which says "clean data tracks data in 0 datasets over 1 visit. Data is present for 214 Participants. "

This is after uploading a dataset, using the file to create the dataset, and then using Manage to delete to dataset.
What is the reason these participants will not disappear?

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Unexpected Error when deleting folders or subfolders
(2 responses) sadams7703 2018-12-01 06:08

Hi, When I use the Admin>Folder>Management and try to delete any folder or subfolder I receive "500: Unexpected Server Error" following the confirm deletion page. Nothing is deleted.
This is on Firefox 63.0.3 on Windows.

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branch of existing Labkey notebook for new lab
(1 response) emohr 2018-07-16 14:45


I am a member of David O'Connor's group from UW Madison. I am branching into my own space and Dave has helped me be setting up a labkey lab notebook under his master agreement, but said I needed to link it to server space before doing it. I will be working with my pediatrics department IT people to set up this storage and am wondering how this is actually done.


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Trying to create a survey with trial version
(1 response) dkh 2018-06-14 12:25

Hi. I am trying to create a survey with the trial version, but cannot see how I can 'Under Modules, place a checkmark next to Survey' or 'Add a Survey Designs web part'. I was able to 'Create a new Lists web part' and import some data.

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Assay type/Assay design
(1 response) tanyaj 92 2018-05-23 13:52

Hi, i am trying to use my LabKey trial version to set up an assay to analyse Luminex data. I am following the Luminex assay tutorial level 1, and it tells me to select 'Luminex' in my assay type under New Assay Design. I am unable o locate this feature, and can only see a 'General' assay type.
Please help!!!

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Registering for a Trial
(1 response) kelseyg 2018-02-12 10:56
Tell us about your experience registering for a trial. Were you successful? Did the UI function as you expected? Did you need any additional directions to be successful?
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Exploring the Example Project
(2 responses) kelseyg 2018-02-12 10:55
Tell us about your experience exploring the example project. Were you successful? Did the UI function as you expected? Did you need any additional documentation to be successful?
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LabKey Server
Tours and tutorials provide step-by-step walkthroughs of key functionality in LabKey Server. These resources will help you familiarize yourself with actions like uploading assay data and creating LabKey studies.

Tours & Tutorials

Below are current known issues with the LabKey trial manager application: 

Problem: After resetting a LabKey password, users are not automatically redirected back to their LabKey trial homepage

Workaround: Reset password is opened in a new tab. When complete, return to the original login page, refresh, and log in with your new password.