If you have encountered errors or other problems when installing and starting LabKey Server, first review the Installation Troubleshooting Guide. If you're still encountering problems, please review the list below for common errors messages and problems.
You can also search the LabKey Community Support Forums for guidance. If you don't already see your issue listed there, please post a new question.
1.
| Error |
The LabKey Windows Graphical Installer hangs or fails while attempting to install PostgreSQL. You may see various postgres related errors such as:
- Failed to start LabKey_pgsql-9.2...Unable to recover. The installer will now exit.
- A service Labkey_pgsql-9.2 already exists. Please specify another name.
|
| Problem |
You can only install one instance of PostgreSQL on your computer at a time.
The PostgreSQL installer also has some conflicts with some antivirus or firewall software programs.
|
| Solution |
- If you want to use the LabKey Windows Graphical Installer, uninstall PostgreSQL manually before beginning the LabKey install process.
- If you already have PostgreSQL installed for another purpose, LabKey can use your installed instance; however, you will need to install LabKey manually. See Manual Installation for more information.
- If you have uninstalled a previous installation of LabKey Server, you may need to manually delete the PostgreSQL data directory in order to reinstall.
- You may need to disable your antivirus or firewall software before running the LabKey installer, (see http://pginstaller.projects.postgresql.org/faq/FAQ_windows.html for more information).
- On Windows you may need to remove references to Cygwin from your Windows system path before installing LabKey, due to conflicts with the PostgreSQL installer (see http://pginstaller.projects.postgresql.org/faq/FAQ_windows.html for more information).
- If you are upgrading an existing LabKey server installation using the Windows Graphical Installer, have tried the above and still have problems installing postgres, you may need to manually stop a running LabKey_pgsql-## service.
|
2.
| Error |
Error on startup, "Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections." |
| Problem |
Tomcat cannot connect to the database. |
| Likely causes |
- The database is not running
- The database connection URL or user credentials in the Tomcat configuration files are wrong
- Tomcat was started before the database finished starting up
|
| Solution |
Make sure that database is started and fully operational before starting Tomcat. Check the database connection URL, user name, and password in the <tomcat>/conf/Catalina/localhost/labkey.xml file. |
3.
| Error |
Error when starting new LabKey Server installation, "PL/PgSQL not installed". |
| Problem |
This is a blocking error that will appear the first time you try to start LabKey Server on a fresh installation against PostgreSQL. It means that the database is working and that LabKey Server can connect to it, but that the Postgres command language, which is required for LabKey Server installation scripts, is not installed in PostgreSQL. |
| Solution |
Enter the command <postfix>/bin/createlang plpgsql cpas, then shutdown and restart Tomcat. |
4.
| Problem |
Error when connecting to LabKey server on Linux: Can't connect to X11 window server or Could not initialize class ButtonServlet. |
| Solution |
Run tomcat headless. Edit tomcat's catalina.sh file, and add the following line near the top of the file:
CATALINA_OPTS="-Djava.awt.headless=true"
Then restart tomcat. |
5.
| Error |
You receive a message "The requested resource () is not available." OR "500: Unexpected server error" and see something like one of the following in the log file:
|
| Problem |
1.
SEVERE: Error deploying configuration descriptor labkey.xml
java.lang.IllegalStateException: ContainerBase.addChild: start: LifecycleException: start: : java.lang.UnsupportedClassVersionError: org/labkey/bootstrap/LabkeyServerBootstrapClassLoader : Unsupported ...
2.
A failure occurred during LabKey Server startup.
java.lang.NoClassDefFoundError: javax/script/ScriptEngineFactory....
3.
A failure occurred during LabKey Server startup.
java.lang.UnsupportedClassVersionError: Bad version number in .class file
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:675) ...
|
| Solution |
You may need to be using a newer version of the JDK. See Install Required Components.
Confirm that Tomcat is configured to use the correct version of Java, as it is possible to have multiple versions installed simultaneously.
|
6.
| Problem |
After upgrading to building with Java 8, your server may still include some trunk code that was built with Java 7.
|
| Error |
java.lang.NullPointerException
at sun.reflect.annotation.AnnotationParser.parseArray(AnnotationParser.java:532)
at sun.reflect.annotation.AnnotationParser.parseMemberValue(AnnotationParser.java:355)
at sun.reflect.annotation.AnnotationParser.parseAnnotation2(AnnotationParser.java:286)
at sun.reflect.annotation.AnnotationParser.parseAnnotations2(AnnotationParser.java:120)
at sun.reflect.annotation.AnnotationParser.parseAnnotations(AnnotationParser.java:72)
at java.lang.Class.createAnnotationData(Class.java:3521)
at java.lang.Class.annotationData(Class.java:3510)
at java.lang.Class.getAnnotation(Class.java:3415)
at org.labkey.api.action.SpringActionController$DefaultActionResolver$DefaultActionDescriptor.<init>(SpringActionController.java:908)
at org.labkey.api.action.SpringActionController$DefaultActionResolver$DefaultActionDescriptor.<init>(SpringActionController.java:893)
at org.labkey.api.action.SpringActionController$DefaultActionResolver.addAction(SpringActionController.java:848)
at org.labkey.api.action.SpringActionController$DefaultActionResolver.addInnerClassActions(SpringActionController.java:841)
at org.labkey.api.action.SpringActionController$DefaultActionResolver.<init>(SpringActionController.java:826)
at org.labkey.immport.ImmPortController.<clinit>(ImmPortController.java:72)
|
| Solution |
Use "ant rebuild" to build from scratch.
|
